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You can’t manage what you can’t measure

October 14, 2010

Here is a nice simple slide from a recent presentation:

3 Comments leave one →
  1. Johannes Bögershausen permalink
    October 15, 2010 10:06 am

    Nice illustration, and Drucker is on point as always. Have a nice weekend, Ed, and let’s talk some time soon.

  2. October 18, 2010 2:09 pm

    I love your presentations, especially your recent entry into the world’s best presentation contest. As somebody deeply engaged in the ‘measure + assess’ business (six sigma black belt) I don’t agree with the message of this slide though, and your entry into the competition would claim otherwise too. While measuring and assessing processes may be the bread and butter of management, managing the non-measurable aspects of business is where the art is, and coincidentally also where the real meaning of life is. Discarding non-measurable facets of life as unmanageable (or as inconsequential even) will rob you of a lot of options and hope. Reason and intuition are required — it’s in the balanced synthesis of the two that we discover the whole decision space available to us.

    • October 18, 2010 2:50 pm

      Well Firstly, thanks for the kind words RE my presentations.

      the words are those of Drucker, and not mine obviously. I whole heartedly agree with you too, the “measurable” things in life are often not the most important.

      I suppose the quotation was really aimed at the more measurable processes in business. And it also encourages people to try a find a way of adding an aspect of measurability to things that also depend on reason and intuition.

      In summary, you are right. Its a great quote, but not 100% on the money.

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